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Frequently Asked Questions::
Ordering and payments
Shipping
- Do you deliver worldwide?
- How is my order shipped?
- What if my order is delayed?
- What should I do if the package is damaged or my order parts are missing?
Products
- Do you sell brand or generic products?
- What medications do you sell?
- What does Generic stand for?
- Why is your product so cheap?
- Why do pills look different from the branded one?
- What does the package look like? Is it discreet?
- Are the products you offer approved?
Q: How can I place an order?
A: To place an order you need to go through 3 steps:
1. Find the product you need using alphabetical search, text search or browsing categories.
2. Add products you need to the cart and checkout.
3. Enter the correct shipping and billing information.
You won't need to send us the prescription because all medications we offer can be saled without prescriptions in countries where they are produced. Ordering from our site you receive the product directly from the manufacturer just as you were there.
Q: What is your privacy policy?
A: We are fully dedicated to your privacy and security. Please refer to the current privacy policy in the terms & conditions section of our order page.
Rest assured that our online order system makes use of the latest Security encryption technology to ensure that your credit card information is submitted safely and with the highest level of protection. All of our computer systems undergo regular security checks to ensure that our ordering system is properly protected.
Q:What is your cancellation policy?
A: You may cancel your order before the order has shipped or been approved by the doctor. If the order has already been shipped or approved we cannot cancel your order. Please refer to the current cancellation policy in the terms & conditions section of our order page for more information.
Q: How is my order shipped?
A: You can choose two ways to ship your order: the standard airmail delivery which takes about 2 weeks or courier delivery which is faster but more expensive. For both of them we guarantee your order delivery within 4 weeks (sometimes mail service or customs has significant delays). And if the package doesn't arrive within this period we will resend it on our expense or refund your card.
Q: What if my order is delayed?
A: Sometimes packages can be delayed or blocked by customs because they are not sure that the product is for personal use only. In such case we will resend you the order on our expense.
Q: What should I do if the package is damaged or my order parts are missing?
A: If such happens first you need to contact our clients' support using the email address from order confirmation email you received from us. We will do our best to solve the problem and investigate the occurrence.
Q: Do you sell brand or generic products?
A: All the products we sell are approved generics. That means that they are produced at the factories and using exactly the same ingredients and technologies as brand-named products. But generics are much cheaper because of the advertising expanses of brands. Also using the same name, shape and color of product is forbidden by authority and brand policy, thus all generics are named by their chemical name (i.e. generic viagra is called "sildenafil citrate". Just as it's written at viagra.com web-site that it is just a "sildenafil citrate tab" with special shape and blue color) and look natural way: the shape is standard default pills shape and there is no dyestuff to change the color of the pill.
You can find out more information about generic medications from official government web-sites:
http://www.ftc.gov/bcp/edu/pubs/consumer/health/hea06.shtm
http://www.ftc.gov/bcp/edu/pubs/consumer/health/hea06.pdf
http://www.fda.gov/cder/consumerinfo/generic_FactsAbout_text.htm
Q: What medications do you sell?
A: We provide most popular medications. But in case you have not found the medication you need, please, contact us. We will do our best to provide the medication you need for the best price and product quality.
Q: What does Generic stand for?
A: "Generics" mean that the medications are generic to so-called brand-name medications. It lies in using the same chemicals, technologies and even factories to produce the generics. The only difference between brand-name and generic medication is their look (color and shape) because the shape and color of brand-name product is a part of the brand and can not be copied. And of course also there is a significant difference in price of the brand-name product and it's generic analog which is much cheaper.
Q: Why is your product so cheap?
A: Our products are generic medications. That means that they are produced using the same ingredients, technologies and in most cases even the same factories, but they don’t have the same brand-look, brand-name word and package. All these parts of branding the product include a lot of advertising and other expenses of the brand owner (i.e. the brand name "Viagra" owned by Pfizer company is just a name of the product which is originally just a "sildenafil citrate tablet". That chemical agent can be separately used in pill of another shape and color and it will not effect their efficiency at all.
You can find out more information on US government web-sites:
http://www.ftc.gov/bcp/edu/pubs/consumer/health/hea06.shtm
http://www.ftc.gov/bcp/edu/pubs/consumer/health/hea06.pdf
http://www.fda.gov/cder/consumerinfo/generic_FactsAbout_text.htm
Q: Why do pills look different from the branded one?
A: Our products are generic medications. That means that they are produced using the same ingredients, technologies and in most cases even the same factories, but they don’t have the same brand-look, brand-name word and package. All these parts of branding the product include a lot of advertising and other expenses of the brand owner (i.e. the brand name "Viagra" owned by Pfizer company is just a name of the product which is originally just a "sildenafil citrate tablet". That chemical agent can be separately used in pill of another shape and color and it will not effect their efficiency at all.
The pills come in one or more blister packs containing 10 pills each. All orders under 60 pills are shipped in one package. Large orders can be split in 2 packs and come in 2 separate envelopes. The second part of a large order is dispatched in 3 days after the initial one.
Q: What does the package look like? Is it discreet?
A: You will receive the medicine in a discreet blank envelope, preserving the privacy of your order. The pills come in one or more blister packs containing 10 pills each. All orders under 60 pills are shipped in one package. Large orders can be split in 2 packs and come in 2 separate envelopes. The second part of a large order is dispatched in 3 days after the initial one.
If you know what the brand-name medication looks like (pill shape, color, etc.) you might notice that the generic medication you receive has a different appearance. Do not be mistaken: inside of it is the same drug.
Q: Are the products you offer approved?
A: The products we sell are manufactured and shipped from India. All of them are approved by INDIAN FDA for export including US and Europe.